Hi everyone, let us do an English exercise.
Task:
You recently visited a foreign country, and you had a problem with your travel arrangements. Write a letter to the manager of the travel agency. In your letter:
- Describe the problem you experienced.
- Explain what you would like the manager to do.
- Suggest a resolution to the problem.
Tips:
- Address the manager politely.
- Clearly describe the problem you faced and how it affected you.
- Be specific about what you would like the manager to do to resolve the issue.
- Offer a reasonable and polite suggestion for resolving the problem.
2nd Floor, 81 CMT8 Street, Ben Thanh Ward
Dist 1, HCMC, Vietnam
02 Mar 2024
Mr Matt
Wanderlust Explorer
123 Adventure Avenue
12345 Singapore
Dear Matt,
I am writing to bring to your attention an issue. I encountered during my recent trip to Singapore. As a client of Wanderlust Explorer, I had booked a package for 7-day tour, which unfortunately did not meet my expectations.
The problem arose when the transportation arrangements for our guided city tour were not coordinated as per the itinerary. This resulted in a significant delay, causing us to miss out on visiting several key attractions. Consequently, it had a negative impact on our overall travel experience and left us feeling disappointed.
I would like to request that the travel agency take appropriate measures to ensure that such discrepancies do not occur for future clients. Specially, I would appreciate a thorough review of the tour itineraries and transportation logistics to prevent similar inconveniences for other travelers. Additionally, I kindly request that the agency consider offering compensation for the missed portions of the tour as a gesture of goodwill.
I believe that by implementing strictly oversight and ensuring adherence to the scheduled itineraries, the travel agency can significantly enhance customer satisfaction and prevent similar issues from occurring in the future. Moreover, a goodwill gesture in the form of compensation for the affected portion of the tour would demonstrate the agency's commitment to customer care and retention.
I trust that you will consider my feedback seriously and take the necessary steps to address this matter promptly. I appreciate your attention to this issue and look forward yo a favorable resolution.
Your sincerely,
Dieter Roark
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